Exchanges & returns

All returns are subject to the general terms and conditions of sale and the return and exchange terms and conditions accepted in advance at the time of the order.

All returns must be made by post. This also applies to parcels that are sent via a parcel shop. The costs of the return are borne by the seller, the deadline for the return after receipt of the package is 14 days. After this period has expired, we can no longer process the return of the package.

When returning a product, the package must contain the original invoice or a copy of it.

Please indicate your return request on the invoice.

The Savage Label will only issue a refund or credit for each return request.

The package must be returned to the following address:

Melissa Köster

The Savage Label

Washingtonallee 31

22111 Hamburg, Germany

All washed, worn or damaged items will be refused.

The returned item (s) must have the labels attached and in their original packaging, if they originally had one upon delivery.

Once The Savage Label has received the package and the items meet the return policy, your request will be processed within 15 days.

Items with a discount of 40% or more will not be accepted.

For more information you can contact us by email: